GENERAL WARRANTY

TERMS AND CONDITIONS

 

SUPERIOR HAVEN, the owner of the brand Blue Flash, hereinafter referred to as the “Seller”, shall guarantee good quality and proper functioning of the purchased device if used   in   the   manner   as appropriate   for   the   purpose thereof  and  in  accordance  with  the  operation  manual.

 

ALL ELECTRIC SCOOTER MODELS/UNITS ARE PROVIDED SIX (6) MONTHS WARRANTY FOR FACTORY DEFECTS (BATTERY & MOTOR). Other parts are consumable and are not included in the 6-month warranty. A 'no return, no exchange' policy is applied for all purchases. Spare parts can be ordered from the "Seller" but the "Seller" is not responsible for the installation/assembly of the part/s purchased/ordered. The "Seller" does not accept any technical works such as but not limited to repairs, modifications, enhancements, and upgrades. For scooters under the 6-month warranty and are confirmed defective (or with defective parts), they should be brought to the "Seller" for checking without any alterations done by the "Buyer". The "Seller" has the right to refuse checking/repair if the unit is proven to be altered/used further after the mentioned issue. For items that are damaged (out of warranty), the "Seller" can check the unit (extra fees may be applicable), SUPPLY spare parts and ONLY recommend works to be done.

 

The “Seller” shall provide warranty services subject to the following conditions:

 

 

1.   This Warranty covers the defects resulting from defective parts, materials, or manufacturing, if such defects are revealed during the period of 6 months since the date of purchase.

 

2.  The device is considered defective if it fails to perform the functions as indicated in the operation manuals, technical specifications or any other similar documents supplied with the equipment, and the failure is due to internal device characteristics.

 

3.  The Warranty does not cover consumables or parts of limited regular functionality due to their natural wear and tear.

 

4.  The Warranty does not cover any software by third party manufacturers or vendors that is installed on the device under repair and delivered along with the device.

 

5.  The “Supplier” shall not be held responsible for the loss and restoration of any software or data with the aforementioned software by third party manufacturers.

 

6.   Removing defects and damages time should be provided with extended time, since the replacement parts will be imported outside the Republic of Philippines, most especially, when the defected or the damage part is required to be shipped to the factory’s service center.

 

7.  Warranty services will be provided under the following conditions:

 

a. Immediately and effectively notify “Seller” about determined device’s defects and cease any use of it.

b. The marked device along with a copy of a proforma invoice should be delivered to the “Seller’s” office/showroom/warehouse, where need be, depending on variable circumstances.

c. The serial number of the delivered defective device must match the serial number sold to “Customer”.

d.   The “Seller” should be notified in writing of any additional accessories installed on the device.

e. The device should be delivered together with a detailed and readable description of the technical problem.

 

The delivery/transfer/shipment of the device to the “Supplier” must be arranged and paid for by the “Customer”.

 

8.   The  “Seller”  reserves  the  right  to  charge  the  Warranty  beneficiary  with  the  costs  of  service,  transportation, insurance and customs clearance if the defect does not fall within the scope of this Warranty or the device has not been proven defective.

 

 

  9.  The Warranty does not cover:

 

a.  Mechanical or electric damages resulting from incorrect installation, configuration, usage or other activities inconsistent with the operation manual or contradictory to technical specifications attached to the device;

b.  Damages caused by acts of God, floods, fires, lighting or other natural disasters, wars, unexpected events, inappropriate voltage, defective supply materials or other external factors;

c.  The  device  that  has  been  tampered  with  by  the  Warranty  beneficiary  or  any  other  person  in  any way,  including reconfiguration, repair, willful constructional variations, modifications and adjustments;

d. The device with serial numbers and/or the “Seller” seals damaged or illegible;

e. The activities specified in the operation manual, which remain the sole responsibility of the “Customer” in his own capacity and at his own expense;

f. Defects resulting from the usage of improper or non-genuine supply materials;

g. Damages due to the user's fault or lack of knowledge;

h.   Defective   functioning   of   the   device   caused   by   a   conflict   or   incompatibility   between   software applications   installed   on   the damaged   device   or   on   the   equipment,   which   the   device   permanently cooperates with in accordance with the intended purpose of the device.

 

10.  The “Seller” reserves the right to replace the defective device or its component with a free-of-defects equivalent thereof,  provided that  such  equivalent  ensures  efficiency  and  functionality  equal  to  or  higher  than  the  original device  or  component.  The replaced defective device or components shall become the property of the “Seller”.

 

11.   The Warranty period is extended by the time during which the repaired device stays with the “Seller”.

 

12.  The “Seller” shall not be held responsible for any failure in performance of the obligations as stipulated in this Warranty, whenever such failure is caused by a force majeure afflicting the “Seller” or the manufacturer of the device. Force  majeure  means  any  event  or  circumstance  beyond  reasonable  control  of  the  “Seller”  which  prevents  the “Seller”  from  performing  the  obligations  stipulated  in   this  Warranty,   or   results   in   the   performance   of   the Warranty  services  that  is  inconsistent  with  the  conditions  stated  herein,  and which could not have been foreseen by the “Seller” acting with the professional accuracy at the moment of assuming obligations under this Warranty.

 

13.   The  “Seller” reserves  the  right  to  refuse  to  provide  any  Warranty  services  if  it  would  result  in  a  breach  of applicable laws.

 

14.  The rights granted by this Warranty shall not include the right of the Warranty beneficiary to claim any lost profits in connection with defects of the device. The “Seller” shall not be held responsible for any material losses caused by the defective product.

 

15.  This  General  Warranty  Terms  and  Conditions  may  be  changed  if  the  “Customer”  and  the  “Seller”  establish different  conditions  in  a separate agreement, and the provisions thereof supersede the respective provisions of the Privacy and Terms and Conditions.